Refund Policy

Last updated: 24.10.2025

At Lykens Home, we take great pride in the quality and craftsmanship of our furniture. Each item is carefully inspected before delivery to ensure it meets our high standards.

If you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Refund

• Refund requests are accepted within 7 days from the date of delivery.
• Refunds are available only for products that are defective, damaged upon arrival, or significantly different from their description.
• The item must remain unused, unassembled, and in its original packaging.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable and Non-Returnable Items

Please note that the following items are not eligible for refund or return:

• Custom-made or personalized furniture, including items produced to specific measurements, colors, or materials chosen by the customer.
• Items marked as “Final Sale”.
• Assembled or installed furniture, unless proven defective before use.
• Gift cards or digital products.
• Minor variations in color, texture, or wood grain, which are considered normal characteristics of natural materials.

3. Refund Process

1. Contact us at [email protected] within 7 days of receiving your order, providing photos and a detailed description of the issue.
2. Once your request is reviewed and approved, we will provide return instructions.
3. After the returned item is received and inspected, we will issue a refund to your original payment method.

Please note:

• Shipping and handling costs are non-refundable.
• The customer is responsible for return shipping costs, unless the item arrived damaged or defective.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Report the issue within 48 hours of delivery.
• Include clear photos of the damaged product and packaging.
• Once verified, we will arrange a replacement or refund at no additional cost.

5. Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Recheck your bank or credit card account.
2. Contact your payment provider, as processing times may vary.
3. If you still have not received the refund, please reach out to us at [email protected], and we will assist you promptly.

6. Contact Information

For any questions regarding this policy, please contact:

[email protected]

+383 49 114 142,+383 45 114 142